Privacy Policy

Effective Date: 31, 10.2025

At IgniteVitalityLondon, your privacy and wellbeing are deeply respected. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, visit our website, or communicate with us.

We are committed to handling your information responsibly, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following types of personal information:

a. Personal Identification Information

Full name

Email address

Phone number

Postal address

b. Health & Lifestyle Information

Relevant health history, goals, and fitness information you choose to share

Any medical details necessary to tailor our wellness or coaching services safely

c. Payment Information

Billing details and transaction history (handled securely via trusted third-party payment processors)

d. Technical Information

IP address, browser type, and usage data when you visit our website

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2. How We Use Your Information

We use your personal information to:

Provide and personalise our wellness, fitness, or coaching services

Manage appointments, communications, and payments

Improve our website, programs, and client experience

Send updates, wellness tips, and promotional content (only with your consent)

Comply with legal or regulatory obligations

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3. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Consent – when you opt in to receive communications or share health information

Contract – when processing is necessary to deliver the services you request

Legal Obligation – when we must comply with applicable laws

Legitimate Interests – to improve our services and client experience

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4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
After this period, your information will be securely deleted or anonymised.

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5. How We Protect Your Data

We implement strong technical and organisational measures to safeguard your personal information, including:

Secure encrypted systems and databases

Restricted access to authorised personnel only

Regular data protection reviews and updates

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6. Sharing Your Information

We do not sell or rent your personal information.
We may share data only when necessary with:

Trusted service providers (e.g., payment processors, scheduling platforms)

Legal authorities, if required by law

All third parties must adhere to strict confidentiality and data protection standards.

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7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data (“right to be forgotten”)

Restrict or object to certain types of processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

You can exercise these rights by contacting us at:
📧 [Insert contact email address]

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8. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience, analyse performance, and personalise content.
You can manage or disable cookies through your browser settings at any time.

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9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, with the effective date clearly displayed.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

IgniteVitalityLondon
📧 [Your Email Address]
🌐 [Your Website URL]
📍 [Business Address, if applicable]

Effective Date: November 1, 2025